FAQs

Frequently Asked Questions (FAQs)

Product & Ingredients
Are Soap Life products suitable for sensitive skin?
Yes! We prioritize gentle, skin-loving ingredients. However, because everyone’s skin is unique, we highly recommend checking the ingredient list on the product page and doing a patch test on a small area of skin before full use.

Are your products vegan and cruelty-free?
We love our furry friends! Soap Life is 100% cruelty-free. The majority of our products are also entirely vegan. Please check individual product descriptions for specific ingredient details.

How should I store my natural soap to make it last longer?
Natural soaps love to breathe! To extend the life of your soap, keep it in a well-drained soap dish between uses and allow it to dry completely. Avoid leaving it in pools of water or directly under a running stream.

Shipping & Delivery
Do you ship internationally?
Yes, we do! Soap Life provides worldwide shipping so you can enjoy our products no matter where you are located.

What currency do you charge in?
All prices listed on our website and all transactions are processed in US Dollars ($ USD).

How long will it take to get my order?
Processing Time: Orders are typically processed and shipped within 1–3 business days.

Shipping Time: Delivery times vary depending on your location. Domestic orders usually arrive within 3–7 business days, while international shipping can take 7–21 business days depending on customs processing.

Will I get a tracking number?
Absolutely! As soon as your order ships, you will receive a confirmation email containing your tracking link. Please allow up to 48 hours for the tracking information to update.

Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure payment options like PayPal and Apple Pay.

Can I change or cancel my order?
We process orders quickly to get them to you as soon as possible. If you need to change or cancel your order, please email us immediately at [email protected]. Once an order has been processed or shipped, we unfortunately cannot make changes.

Returns & Refunds
What is your return policy?
Due to the personal care nature of our products, we generally cannot accept returns on opened or used soaps for hygiene reasons. However, your satisfaction is our top priority! If you are unhappy with your purchase, please contact us within 14 days of delivery.

What should I do if my order arrives damaged?
We are so sorry to hear that! Please email us at [email protected] within 48 hours of receiving your package. Include your order number and a photo of the damaged items, and we will gladly send a replacement or issue a refund.

Contact Us
Still have questions?
We are always here to help! Drop us a line at [email protected]